We are looking for a proactive, solutions‑driven Senior IT Support Engineer who thrives in fast‑paced environments, takes ownership, and elevates IT operations to the next level. If you love solving complex challenges, optimizing systems, and shaping a secure, scalable tech environment, this role is for you.
Key Responsibilities
1. User Lifecycle & Access Management
- Lead end‑to‑end onboarding and offboarding, ensuring seamless user transitions
- Manage account provisioning, access rights, and hardware allocation
- Administer Entra ID (Azure AD), Microsoft 365, and enterprise systems
- Maintain accurate access controls and compliance with internal policies
- Collaborate with HR and department leads to deliver a smooth user experience
2. IT Infrastructure & Systems Administration
- Administer Microsoft 365 Tenant, Entra ID, Exchange Online, Intune, and cloud services
- Manage Windows Server environments (DNS, DHCP, GPO, file servers, domain controllers)
- Oversee backups, patching, and endpoint protection
- Maintain detailed infrastructure documentation
- Support infrastructure upgrades and lifecycle improvements
3. Advanced IT Support & Escalation Handling
- Act as the senior escalation point for complex L2/L3 issues
- Troubleshoot advanced hardware, software, and network incidents
- Monitor helpdesk queues and ensure SLA compliance
- Mentor junior engineers and provide technical guidance
- Identify recurring issues and implement long‑term fixes
4. Network & Security Operations
- Configure and maintain Fortinet appliances (FortiGate, FortiAnalyzer, FortiClient EMS)
- Manage VPN access, firewall rules, segmentation, and traffic policies
- Implement and monitor security controls and threat mitigation
- Coordinate with vendors for diagnostics, firmware updates, and enhancements
5. IT Policy, Compliance & Governance
- Support IT policy development and enforcement
- Conduct periodic audits of access, assets, and network configurations
- Assist with risk assessments, compliance initiatives, and BCP activities
- Align operations with ITIL service management best practices
6. Projects & Continuous Improvement
- Contribute to infrastructure upgrades, cloud migrations, and modernization projects
- Identify automation and optimization opportunities
- Evaluate new technologies to enhance productivity and security
- Participate in project planning, execution, and documentation
Required Skills & Competencies
- Strong hands‑on experience with Entra ID, DNS/DHCP, Windows Server, Microsoft 365
- Proficiency with Fortinet firewalls, VPNs, and security monitoring
- Experience with endpoint management tools (Intune, SCCM, etc.)
- Solid understanding of IT helpdesk operations and ticketing systems (Keka, Jira, ClickUp)
- Familiarity with ITIL frameworks
- Excellent troubleshooting, analytical, and communication skills
- Strong documentation discipline and attention to detail
- Ability to support multiple office locations and join 24/7 rotations
- Availability for on‑call or emergency escalations
Qualifications
- Bachelor’s degree in IT, Computer Science, or related field
- 5–8 years of hands‑on IT support and systems administration experience
- Preferred certifications:
- Fortinet NSE 4+
- CompTIA Network+ / Security+
- ITIL v4 Foundation
Job Role
We are seeking a highly organised and proactive Junior PMO / Junior Digital Project Manager to support both digital project delivery and day-to-day operational execution across the business.
This role sits at the intersection of PMO, product delivery, and operations, ensuring that projects, workflows, and business processes are well-coordinated, tracked, and continuously improved. You will play a key role in supporting agile delivery, maintaining operational efficiency, and enabling cross-functional collaboration across Product, Technology, Operations, Sales, and Support teams.
This is an ideal opportunity for a detail-oriented professional looking to grow into project management, PMO, or digital operations within a fast-paced fintech, trading, or crypto environment.
Key Responsibilities
PMO Governance & Project Delivery Support
- Support the Head of PMO in maintaining governance frameworks, delivery processes, and project standards
- Ensure adherence to agile practices including sprint planning, backlog refinement, stand-ups, and release cycles
- Maintain project documentation including RAID logs, action trackers, decision logs, and status reports
- Track progress across projects, enhancements, bugs, and operational initiatives
Project Coordination & Execution Tracking
- Coordinate with Product Managers, Tech teams, Operations, and stakeholders to track deliverables and timelines
- Identify risks, blockers, dependencies, and overdue actions, ensuring timely resolution
- Maintain clear ownership, accountability, and follow-ups across all workstreams
- Support UAT, release readiness, and post-release tracking
Operations Coordination & Execution
- Support day-to-day operational processes to ensure smooth and efficient business execution
- Assist in maintaining structured workflows and ensuring adherence across teams
- Act as a central coordination point for operational activities and cross-functional initiatives
- Support sales and customer operations workflows with accurate data and process alignment
Process Improvement & Efficiency
- Identify inefficiencies in project and operational workflows and recommend improvements
- Support standardisation of templates, SOPs, and delivery processes
- Contribute to continuous improvement initiatives across both PMO and operations
- Help scale processes as the business grows
Backlog, Tools & Systems Management
- Maintain and support the consolidated backlog across products and operational initiatives
- Ensure backlog hygiene (prioritisation, duplication removal, completeness)
- Support tools such as Jira, ClickUp, CRM systems (e.g., HubSpot), HRIS Systems, AI tools and documentation platforms
- Ensure data accuracy and consistent usage across systems
Reporting & Performance Tracking
- Prepare weekly and ad hoc reports on project and operational performance
- Maintain dashboards tracking KPIs, delivery progress, risks, and dependencies
- Translate complex updates into clear, concise summaries for leadership
- Assist in tracking operational metrics and identifying trends for improvement
Stakeholder Coordination & Communication
- Coordinate meetings (e.g., sprint reviews, governance forums, operational check-ins)
- Prepare agendas, capture minutes, and track action items
- Ensure stakeholders are aligned, informed, and accountable
- Act as a bridge between Product, Tech, Operations, Sales, and Support teams
Training & Documentation
- Support onboarding and training on internal tools and systems
- Create user guides, process documentation, and knowledge materials
- Drive adoption and effective usage of business tools across teams
Qualifications & Requirements
- Bachelor’s degree in Business, Project Management, Technology, or related field
- 2–5 years’ experience in PMO, project coordination, operations, or digital delivery roles
- Experience in fintech, trading, crypto, SaaS, or fast-paced digital environments preferred
- Strong understanding of Agile/Scrum methodologies and project lifecycle
- Excellent organisational and multitasking abilities
- Strong stakeholder management and communication skills
- High attention to detail with strong ownership and follow-through
- Analytical mindset with experience in reporting and data tracking
- Familiarity with tools such as Jira, ClickUp, Confluence, HubSpot, HRIS Systems, Excel, PowerPoint
- Ability to work in a fast-paced, dynamic environment
Preferred
- Exposure to crypto, trading platforms, or financial markets
- Understanding of operational KPIs and performance metrics
- Experience supporting cross-functional projects or transformation initiatives
- Interest in leveraging AI tools for productivity and process improvement
We are seeking an experienced and business-oriented Senior Legal Associate to support our global legal and regulatory functions. The ideal candidate will have strong experience in corporate, commercial, fintech, financial services, or cryptocurrency-related legal matters and will play a critical role in managing legal risks while enabling business objectives.
The Senior Legal Associate will work closely with cross-functional teams including Compliance, Operations, Product, Finance, HR, and Business Development to provide timely legal guidance on commercial transactions, regulatory requirements, and strategic initiatives.
Key Responsibilities
Legal Advisory & Risk Management
- Provide practical legal advice on corporate, commercial, employment, technology, fintech, and digital asset-related matters.
- Identify, assess, and mitigate legal and regulatory risks across business operations.
- Support legal strategy and ensure alignment with company objectives and regulatory requirements.
- Monitor evolving laws and regulations impacting cryptocurrency, fintech, digital assets, and financial services industries.
Contract Management
- Draft, review, negotiate, and manage a wide variety of agreements including:
- Vendor and supplier agreements
- Partnership and strategic alliance agreements
- NDAs and confidentiality agreements
- Service agreements
- Employment and consultancy contracts
- Licensing and technology agreements
- Establish contract management best practices and maintain legal documentation.
Regulatory & Compliance Support
- Collaborate with Compliance teams on licensing, regulatory filings, and regulatory inquiries.
- Support compliance with AML, KYC, data privacy, consumer protection, and financial services regulations.
- Assist in responding to requests from regulators, government authorities, and external stakeholders.
- Conduct legal research and prepare regulatory impact assessments.
Corporate Governance
- Support corporate governance activities across multiple jurisdictions.
- Maintain corporate records, resolutions, and statutory documentation.
- Assist with company incorporations, restructuring, and other corporate actions.
- Coordinate with external law firms and regulatory advisors when necessary.
Cross-Functional Collaboration
- Partner with Product and Technology teams during product launches and feature enhancements.
- Advise business teams on legal implications of new initiatives, partnerships, and market expansion plans.
- Provide legal training and awareness programs to internal stakeholders.
Qualifications & Experience
Required
- Bachelor’s Degree in Law (LLB) from a recognized university.
- Qualified lawyer/legal practitioner in at least one jurisdiction is preferred.
- 3-5 years of post-qualification legal experience.
- Experience in fintech, financial services, cryptocurrency, blockchain, payments, banking, or technology sectors.
- Strong understanding of commercial contracts and corporate law.
- Experience working in-house or with leading law firms supporting financial services clients.
