This Cookie Policy explains how BitDelta brand (“We, “Us”, “Ours”) who owns the independent platform (referred to as “Platform”) linked to www.bitdelta.pro (“Website”) as well as Thir Party Services Providers who use Our Services use cookies and similar technologies when any User (referred to as “You” or “Your”) visits Our platform or any other related websites, domains, sub-domains, pages, features, or content We own. For the purposes of this document, “BitDelta” refers to:
BITDELTA Limited: A company incorporated under the laws of Mauritius, with its registered address at the 6th Floor, THE CORE, 62 ICT Avenue, Cybercity Ebene, Mauritius.
This Policy explains what these technologies are and, why We use them, and Your right to control Our use of them. In some cases, We may use cookies and similar technologies to collect personal information(as defined under European Union General Data Protection Regulation) or information that becomes personal information if We combine it with other information. In such cases, the Platform’s Privacy Policy will apply in addition to this Policy. Any terms not defined in this Policy shall have the meaning given to them in the Terms and Conditions. The Privacy Policy and Terms and Conditions are incorporated into this cookie policy by reference. In case of any conflict between the foregoing and the present Policy, the Terms and Conditions will prevail, except when the subject matter of the conflict falls exclusively within the domain of the Privacy Policy. We may update this Cookie Policy at any time. If You have any questions about Our use of cookies or other technologies, please submit Your request via Our customer support team at [email protected]
1. WHAT ARE COOKIES
1.1 Cookies can be used for a variety of purposes, such as remembering Your preferences, measuring Your activity and optimizing Your user experience.
1.2 Most cookies will not collect information that identifies You. Instead, they will collect more general information such as Your general location or how You arrive at and use Our sites.
1.3 Cookies set by the site operator are called first-party cookies (First Party Cookies). Cookies set by parties other than the site operator are called third-party cookies (Third Party Cookies). The parties setting third-party cookies can recognise both Your browser or devicewhen You visit Our sites or when You visit certain other websites, or platforms where the third party’s cookies are present. Information on cookies and their use can obtained at www.aboutcookies.org or www.allaboutcookies.org.
2. WHY DO WE USE COOKIES?
2.1 When You access Our sites and use Our services, We or Our third-party service providers may place cookies on Your devices. These cookies help Us better understand Your behaviour and inform Us about which parts of Our sites You have visited.
2.2 We use First Party Cookies and Third Party Cookies to recognise You as a Platform user, customise Our services offered, content, and advertising, to measure the promotional effectiveness, collect information about Your device or other access devices to mitigate risk, help prevent fraud, and promote trust and We may use third-party service providers’ cookies to target advertising for Our products and services based on information about Your visits to other websites. We do not control the types of information collected and stored by these third Party Cookies. You should check the third party’s website for more information on how they use cookies.
3. WHAT TYPES OF COOKIES DO WE USE?
3.1 We use the following types of cookies:
3.1.1 Essential Cookies – Essential cookies are used to make our Platform work by remembering essential information, such as information about the services You use. We use essential cookies on our Website only where necessary. The legal basis for setting these cookies is Your consent, Our contractual obligation to provide the services to You and Our legitimate interest that the services provided by Us can be used securely and that the quality of the services and content is constantly improved. However deactivation of essential cookies will disable Us from providing Our Services to you.
3.1.2 Session Cookies – Session cookies are temporary cookies that only exist for the period You access our Service on the Platform until You close the browser after accessing the website. Session cookies are automatically deleted from Your devices when You close Your browser. Session cookies can help us remember Your movements from page to page, therefore avoiding having to re-enter information. The session cookies used by Us do not record or store any personal information about You. The legal basis for using these cookies is Your consent, Our contractual obligation to provide the services to You, and Our legitimate interest that the services can be used securely and easily and that the quality of the services and content is constantly improved. You can deactivate these cookies, which may however impact the quality and speed of Our Services offered to You.
3.1.3 Persistent Cookies – Persistent cookies remain on Your devices after You have visited Our websiteite and are not deleted when the browser is closed. Persistent cookies can retain Your preferences and allow those preferences to be used in future visits to the sites. Persistent cookies are not used for tracking. They are set only to retain Your preferences for Your next visit. You can deactivate these cookies. The legal basis for using these cookies is Your consent, Our contractual obligation to provide the
services to You and Our legitimate interest that the services can be used securely and easily and that the quality of the services and content is constantly improved.
3.1.4 Tracking Cookies – Tracking cookies can be used to analyse Your usage of a site. These cookies may not identify You personally and are simply used to understand how You use a website to make improve them. Some tracking cookies are placed by third parties. These cookies are commonly used to evaluate the effectiveness of a company’s advertising. We may use tracking cookies only after obtaining your consent. We use these cookies to collect statistical information on Your use of Our Services and display advertising or offers tailored to Your interests.
3.1.5 Our CRM Solution and Related Cookies We utilise Broctogon a Customer Relationship Management (CRM) software solution to manage customer interactions. Our CRM product itself does not utilise cookies to collect or store any personal information from Users. However, some third-party services integrated within Our CRM may set cookies for specific purposes, such as error tracking or customer support functionality. We encourage You to review their individual privacy policies for more details on their data collection practices. Here are some examples of the third-party services Our CRM integrate with that may use cookies:
3.1.5.1 Sentry (Error Tracking and Sampled Performance Monitoring): Sentry helps to identify and fix errors within the CRM while also performing anonymous performance monitoring on a subset of user interactions. This allows for optimisation without compromising User privacy. For more information on Sentry’s data practices, please refer to their privacy policy:
3.1.5.2 Live Chat Services: Some merchants embed live chat functionalities within CRM. These services may utilise cookies to provide real-time customer support. The data collection practises for these services will vary depending on the specific merchant You interacted with. Please refer to the privacy policy of the merchant You used for more information.
If You have any further questions about the cookies used by the third-party service providers of Our CRM, You can directly contact Our CRM Broctogon for further information.
4. FUNCTIONS OF COOKIES
4.1 Our cookies perform these different functions:
4.1.1 Enabling our Sites to function properly – Some cookies are essential for the operation of Our Sites. For example, We use cookies to ensure that You are shown the correct web pages for Your location or to identify when We have broken links or other technical issues with the site.
4.1.2 Analysing visitor/ user behaviour – We use cookies to analyse how Our visitors/ users use Our Platform and to monitor the Platform’s performance. This allows Us to
provide a high-quality experience by ensuring that Our content and layout remain relevant to You. For example, We use cookies to keep track of which pages and links are most popular and do not provide information about the visitors
4.1.3 Optimizing and personalising – Cookies are also used to optimise the sites You visit and to personalise the content that We show You across all Our sites, based on what We understand about Your requirements.
5. HOW LONG WILL COOKIES STAY ON MY BROWSING DEVICE?
5.1 The length of time a cookie will stay on Your browsing device depends on whether it is a persistent or session cookie. Session cookies will only stay on Your device until You close Your browser. Persistent cookies stay on Your browsing device until they expire or are deleted. Essential cookies stay on Your device for as long as You use the Platform. Tracking cookies remain on Your device for as long as We have Your consent.
6. HOW TO MANAGE COOKIES, SIMILAR TECHNOLOGIES, AND TARGETED ONLINE ADVERTISING
6.1 You have the right to choose whether to accept cookies and We have explained how You can exercise this right below. However, please note that if You choose to refuse cookies, You may not be able to use the full functionality of Our Platform.
6.2 Most browsers allow You to change Your cookie settings. These settings can be found in Your browser’s “options” or “preferences” menu. To understand these settings, the links listed below may be helpful, otherwise, You should use the “Help” option in Your browser for more details.
6.2.1 Cookie settings in Internet Explorer.
6.2.2 Cookie settings in Firefox.
6.2.3 Cookie settings in Chrome.
6.2.4 Cookie settings in Safari web and iOS.
6.3 If You only want to limit third-party advertising cookies, You can turn such cookies off by visiting the following links:
6.3.1 Your Online Choices: http://www.youronlinechoices.com/uk/
6.3.2 Digital Advertising Alliance: http://www.aboutads.info/consumers
6.4 Do Not Track: Some Internet browsers – like Internet Explorer, Firefox, and Safari – include the ability to transmit ‘Do Not Track’ or ‘DNT’ signals. Since uniform standards for “DNT” signals have not been adopted, Our Platform does not currently process or respond to DNT signals.
6.5 Flash Cookies: If You do not want flash cookies stored on Your computer, You can adjust the settings of Your Flash player to block flash cookies storage using the tools contained in the website storage settings panel, available here. You can also control flash cookies by following the instructions in the global storage settings panel. Setting the Flash Player to restrict or limit acceptance of Flash cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with Our services or online content.
6.6 Cookie Preferences: When You visit Our Platform, We may store cookies on Your browser for Your security, to enhance Our service delivery, and to help Us better understand Your behaviour and inform Us about which parts of Our platform You have visited. The information cannot usually directly identify You but gives You a safe and more personalized web experience. We respect Your right to privacy, hence You can choose not to allow some types of cookies. Blocking some types of cookies may impact Your experience on the site.
7. HOW TO CONTROL COOKIES?
7.1 You can control and/ or delete cookies if You wish. You can delete all cookies that are already on Your device, and You can set most browsers to prevent them from being stored therein. However, if You do this, you may have to manually adjust some preferences every time You visit the Platform, and some services and functionalities may not work.
8. WILL THIS COOKIE POLICY BE UPDATED?
8.1 We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies We use or for other operational, legal, or regulatory reasons. If We update accordingly, You will be notified when You first visit Our Platform after the change. However, the onus is on You to keep Yourself updated with the latest version of Our Cookie policy. You can revisit this page to keep Yourself informed. If You do not agree with the revised content, You must stop accessing Our Platform immediately. When an updated version of the Cookie policy is released, Your continued access to Our Platform means that You agree to the updated content and agree to abide by the updated Cookie policy.
9. COOKIES THAT HAVE BEEN SET IN THE PAST
9.1 If You have disabled one or more cookies, We may still use information collected from cookies prior to Your disabled preference, depending on the applicable legal basis for processing the data set. However, We will stop utilizing the disabled cookies to collect any further information.
10. CONTACT US
10.1 We are committed to respecting the freedoms and rights of all Our users. If You have any questions or comments about this cookie policy or privacy matters generally, please contact Us at [email protected]
You can contact Our Data Protection Officer confidentially to enquire about the treatment of Your data by Us at [email protected]